Our system is 100% Cloud based. This means you have nothing to install, nothing to manage and nothing to backup. Everything runs in your browser. We don't require agents or applets. Think how much easier things are when you don't have to maintain them.
Automatically routes requests to the responsible parties. Requests automatically go to the correct person(s) to handle the issue(s). So when a user has a leak in their office, Maintenance knows about it. If the user needs printer paper purchasing gets the request. And when a user can't login the request goes to the tech department. Only manage your issues not everyone else's.
A simple system that allows feedback from your users. The Star Rating system allows users to answer questions you want to know. It will show up as an option in their email notice when the ticket is closed. The users can rate and comment on the service they received and this information can be shared with a manager, a team or be anonymous.
You can setup check lists for your users. After they open a request. A pop-up check list will make sure they have some basic information to try to solve their own issue.
Asset tracking is a built in feature. This enables you to tie assets to both users and tickets. When a user request comes in you always have all the information you need when you need it.
LDAP integration is available. We can help you tie your Help Desk into your Directory. Our engineering team will work with you to make sure your integration goes smoothly and is completely secure.