If you are a business that doesn’t have an IT support plan, then you’re running on borrowed time. It’s the nature of technology to eventually break, and when it does, it can disrupt the entire flow of your business. A reliable IT support plan is crucial to your business continuity plan. Without a plan, you will have a big mess on your hands.
Having a support plan for your business, as opposed to having no plan at all, is the difference between taking care of problems as they arise, verses preventing problems with maintenance. Without an IT support plan in place, you will be forced to quickly find some kind of break-fix support whenever your technology stops working. If you wait until it’s too late (after everything is broken), then you will be looking for a fix in the middle of a crisis situation, which could lead to poor support.
Finding a quick fix in the middle of a crisis means that you will take the first solution you come across. There are many businesses that will actually incorporate this reality into their marketing strategy. These are the companies that have given their business names like “#1 Company,” or “AAA Good Business.” This strategy comes from the days when people actually used phone books. When a computer broke, a business owner would flip open the phone book and, in a panic, call the first technology repair company at the top of the list. In a way, this marketing strategy is still being used today, but instead of using the alphabet to get at the top of a list, businesses are now employing Search Engine Optimization tactics to get on the top of Google and other search engines.
Making it to the top of any list is good marketing, but you don’t want to make an important decision like IT support based solely on a hunch like, “They must be called ‘#1 Company’ for a good reason.” Finding quality IT support for your business is a crucial component to having a successful business continuity plan, therefore, you will want take the time to properly investigate the credentials of your IT support company. This means asking questions, reading testimonials; essentially, you want to take on the role of an employer hiring a new team member because, when it comes down to it, you will be giving whichever company you go with access to your company’s sensitive information. This is a big decision that you do not want to make during the pressure of a technology crisis.
If you don’t have an IT support plan in place, then it would be in your company’s best interest to start looking for something as soon as possible. While your technology is in working order, you have the time and the level head to look for a good IT support company, one that you can trust to meet all of your needs. The best kind of support you can find for your technology is a managed IT service. With managed IT service, your businesses IT infrastructure will be remotely maintained to ensure that breakdowns will be a rare occurrence; and when something does go wrong, and you have a well-thought out plan in place, you can then rest assured that everything will be taken care of and not have to panic.
Think Tank NTG offers great IT support that’s affordable. We also offer remote IT services and a staff of trained technicians that are great at finding quick solutions. To learn more about our IT services, you can interview us with all the questions you need in order to make sure a business relationship with Think Tank NTG is a good fit by calling us at 800-501-DATA.