“I am happy to provide you all with a testimonial. We love our ThinkHelpDesk. We had tried several iterations on help desk solutions prior to stumbling across you all at the conference. A couple of years ago. What a fortuitous stumble! As you know we have expanded the use of our solution to cover areas other than standard IT Help Desk, like supporting Student Information System needs and Facilities support requests. We are even now considering adding the Human Resources help request function to it.
We love that it is so flexible and that for the most part we can do the manipulations to customize it to meet our needs. We also love that the cost is so doable. Thank you for developing this solution and thank you for sticking with us until we made the switch to get it implemented.”